Baldrige Sets the Standard for Management Excellence

Of all the best known business improvement approaches, the gold-standard of quality management is the Baldrige Performance Excellence Program. It was established by the United States Congress in mid 1980’s to encourage American companies to improve their performance by adopting tried-and-true best practices. The Baldrige approach has since been adopted worldwide by governments and companies alike.

 

The ManageHub Accelerator, including our book, software, tools, and ongoing research project, and the ManageHub Success Score are all designed to reflect the essential aspects of the Baldrige Performance Excellence Program. Our goal is to provide smaller organizations (and departments of larger organizations) with an easier, lower cost, faster onramp to implement Baldrige-based best practices. Here are a few ways that we help:

 

1 = Leadership:

Effective leadership requires you to create a company-wide “management framework.” Use your framework to develop and implement your company’s unique mission, vision and values.

The ManageHub Accelerator and software help you:

Define your company’s mission, vision and value

Develop and implement a holistic management framework

Teach you and key employees how to become role models who promote a culture of excellence

Motivate, support and recognize your best employees

 

2 & 3 = Strategic Planning & Customer/Market Focus:

Effective strategic planning requires you to tie your company’s objectives to evolving customer needs and market dynamics. It requires you to implement your company’s mission and vision using a clearly defined, aligned and communicated strategic plan. Your plan must be supported by relevant policies, initiatives, objectives, targets and processes.

The ManageHub Accelerator and software help you:

Define, align, review and update strategies at the department, process and employee levels

Communicate your strategies to all employees so everyone pulls your business in the same direction

Encourage your employees to share their insight into customer complaints, issues, problems, and changing needs and wants.

Engage your employees to develop and improve your strategies

Engage your employees to implement your strategies

 

4 = Knowledge Management:

Creating a sustainable and scalable business depend on the creation and communication of needed measurements, analysis and knowledge.

The ManageHub Accelerator and software help you:

Break down knowledge silos by engaging frontline employees to document and improve their own areas of responsibility

Encourage collaboration by empowering employees to report their ideas for improving your company to a centralized “switchboard.”

Encourage, empower and incentivize employees to share their knowledge

Link knowledge to process areas for continual improvement feedback

 

5 = Workforce Focus:

Effective employee management requires you to engage the full potential of your people at an individual, team and organization-wide level. You must ensure your employees support your company’s strategies and the consistent operation of its processes.

The ManageHub Accelerator and software help you:

Engage and empower your employees to provide maximum value

Multiply the opportunity of employees to increase retention

Open two-way communication

Recognize employees for their ideas, input and the value of their work

Encourage employees to share their knowledge and insights

  Create employee learning plans that encourage job-sharing, cross-training, minimizing bottlenecks, maximizing sustainability and scalability

Free employees from their “job trap” so they can grow with your growing company

Reduce dependence on specific employees performing specific work.

 

6 = Process Management:

Process is at the heart of the ManageHub Accelerator approach. That is because, to sustain long-term growth and continued market relevance you need to design, manage and continually improve processes that support your strategies that create value for customers, owners, other stakeholders and society as a whole.

The ManageHub Accelerator and software help you:

Organize processes by department

Empower “process teams” to document the processes that they perform

Encourage employees to identify ways to improve processes to increase customer satisfaction, reduce waste, improve quality, etc.

Engage employees to improve the processes they perform

 

7 = Results

“If you can’t measure it, you can’t manage it.”

The ManageHub Accelerator and software help you:

Identify and track progress related to employee performance, process improvement and strategic implementation with accountability and transparency.