STEP #1: Success Score Assessment

The ManageHub Success Score measures the organizational maturity of a channel partner using 6 Baldrige-based dimensions that are essential for achieving performance excellence. Further, we can customize the Success Score to assess the specific processes that are important to your trusted third-party network.

The Success Score Assessment generates a 25 page report that identifies specific gaps that require attention. Your channel partner can use the report to create a prioritized improvement plan.

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STEP #2: Accelerate

A certified ManageHub Channel Coach will help your partner quickly fill the gaps identified in their individual Success Score Assessment.

ManageHub's online collaboration platform minimizes the need for costly and disruptive onsite consultants and audits. Instead, your partner can receive online support from their personal ManageHub Channel Coach who can review process documentation and offer feedback when needed.

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STEP #3: Ongoing Monitoring & Coaching

Ongoing monitoring and coaching provides assurance that your channel partner is maintaining process discipline instead of simply going through the motions of filling out required documentation.

Ongoing monitoring and coaching turns the auditor into an advocate. It makes the participating company a partner in quality. Everyone focuses on achieving the goal of delivering excellence. If a participant falls short of expectations they receive the prompting and support they need to do better. Continuous measurable improvement leads to excellence. Excellence results in compliance.

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STEP #4: Reassessment & Award

As your partner's capabilities improve their certified ManageHub Channel Coach will use the Success Score to reassess their current maturity.

The ManageHub Success Score was developed in collaboration with the Alliance for Performance Excellence. The Alliance is the outreach arm of the Baldrige Performance Excellence Program. Baldrige is a worldwide standard of organizational excellence. It is one of the most researched and validated methods for achieving continuous, transformative, and breakthrough improvement. As your partner improves, their ManageHub Channel Coach can nominate them for an Alliance Award for Channel Excellence.

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SAVE TIME, MONEY, AND FRUSTRATION BY BUILDING A MORE TRUSTED THIRD PARTY NETWORK.

Your channel partners receive the tools, training, and support they need to deliver consistent excellence.

Save Time

Imagine the time your channel partners will save avoiding putting out the same fires, spinning their wheels, recreating knowledge when employees quit, and performing "busy work" for auditors.

Save Money

Participating in a supply-chain program can become very expensive. This is especially true when things go wrong or auditors find deficiencies that need to be fixed fast. A better approach is manage proactively by identifying and filling obvious gaps that can result in costly problems.

Engage People

ManageHub helps your channel partners empower their people to document and improve the processes that are critical to serving your mutual customers. This helps your partners deliver consistent quality to all customers regardless of which employee(s) perform the work.

Create Systematic Processes That Drive Consistent Performance.

ManageHub makes it easy to determine if your channel partners have the required processes in place to deliver consistent excellence to your mutual customers.

Measure Your Partners' Improvement and Achieve Results Faster.

Continuous monitoring and measurement help assess your channel partner's maturity. Ongoing reviews by their ManageHub Channel Coach track their progress and highlight the need to offer additional support to fill identified gaps and avoid risk.

Virtual Training & Support

Your channel partners can leverage ManageHub's online collaboration features to obtain the input of coaching and support professionals while avoiding the need for disruptive and costly on-site consulting engagements. Coaching for excellence can be significantly less expensive than auditing for compliance.

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Here is an example of a channel program customized to improve information security supply chains.

Information Security Supply Chain Program

"ManageHub Security Success offers you a simple, step-by-step approach to streamline and improve your security compliance program. We help you quickly build the organizational capabilities you need to achieve a high standard of security excellence. At the same time, we show how to engage your people, reduce cost, effort, and frustration." Steve Hunt, Hunt Business Intelligence

ManageHub is proud to work with the Alliance for Performance Excellence

The Alliance is made up of 37 independent state and regional Baldrige-based outreach programs.

Useful info

Our channel support programs are fully customization.
Channel Managers can customize the Success Score Assessment to include the review of specific processes that are important to your program.
Channel Managers determine how support is offered to vendors.
Channel Managers can customize progress reporting to identify high-performing and improving participants.